SCI Alliance allows partners to play a large role in ongoing support of end users…or no role at all. You choose the model that works best for you. If you simply want to participate in the initial sale, and then leave the ongoing maintenance and support to SCIA, we’re happy to take this approach.
On the other hand, SCIA Support Services Certifications are available to Partners who want to receive recurring revenue via discounted technical services, maintenance and support. These Partners agree to act as Tier One in delivering installation, consulting, education, and/or support services to their customers. Certifications deliver the training, knowledge, tools, and confidence needed to fulfill this role with the full remote backing of SCIA specialists.
We appreciate your help in getting everything resolved. Also, thanks to your Team…you have always been a pleasure to work with.
Project Manager, Telephony Reseller Partner
Support Services Certification training consists of physical classroom and lab training, shadowing, access to technical documentation and ongoing virtual training. Partners certified to perform support and installation services are recognized for their superior solutions knowledge through use of the SCI Alliance Certified Partner logo.
Support Services Certification also enables Partners to:
- Conduct Troubleshooting – Gather customer information, establish remote connections to customer sites, and perform diagnostics to resolve issues. Depending on the issue, troubleshooting activities may extend to gathering trace information and conducting problem isolation activities under the guidance of an SCI Alliance technical specialist.
- Access the SCIA Online Library – includes technical guides and white papers, diagrams and configuration documentation to answer most customer and Partner questions.
- Get Notification of Service Pack and Product Release Updates Via E-Mail
- Get a Limited Use Software License – e.g. a copy of those software applications for which the Partner is certified, which may be installed on a Partner-supplied server to establish a support, testing or training environment.
- Request Onsite Support – Advanced level on-site technical support assistance is available for purchase on a per-day basis, plus travel expenses (subject to the same “not to exceed” figure as applies to installations). Partners provide a purchase order number to SCIA once it is determined that SCIA resources will go on-site in support of a Partner’s customer.