SCI ALLIANCE PROJECT MANAGEMENT & INSTALLATION SUPPORT
SCI Alliance provides project management and installation services for all Partner sales. We strongly feel that this provides the best experience for your end users, and is one of your best guarantees for obtaining repeat and referral business. Our process has been developed in our more than 10 years of installing recording solutions, and is proven to result in a successful project from start to finish. Specific tasks will vary depending on the individual project, but here’s a sampling of what you can expect after the sale on a recording-only installation from our Technical and Professional Services Division.
It was great to see how well you and the team are organized. It is clear that this is not your first rodeo and you know what you are doing.
Project Manager, Nuclear Energy Facility
ACTIVITY |
SCHEDULED START |
SCHEDULED COMPLETION |
COMMENTS |
Project Management | |||
Create Installation Profile/Scope of Work (IP/SOW) |
On Receipt of PO |
5 Days After PO Receipt |
This project workbook guides SCIA, partner and end user through the implementation. |
Assign SCI Alliance Team Members | With IP/SOW | 5 Days After PO Receipt | |
Hold Partner Kick-Off Call | With IP/SOW | 10 Days After IP/SOW Delivery |
This confidential call allows for discussion between the partner and SCIA team so that any end-user expectations and/or potential issues can be addressed. |
Hold Project Kick-Off Call | 1 Day After Partner Kick-Off Call | 5 Days After Partner Kick-Off Call |
This call includes SCIA, Partner and end user team members. |
Pre-Installation Configuration/Testing | |||
System Check In |
Upon Receipt |
Same Day |
|
System Prep |
Min. 10 Days Prior To Install |
Min.4 Days Prior To Install |
|
Travel Arrangements for Onsite Visits |
Min. 14 Days Prior To Install |
Min. 7 Days Prior To Install |
|
Ship Server To Site |
Min. 7 Days Prior To Install |
Min. 3 Days Prior To Install |
For installations that are not within driving distance for SCIA, servers are shipped in advance to either the partner or the end user site. |
Onsite Installation Visits (in most cases 2 days are allowed) | |||
Rack Server & Complete Telephony and LAN Connections |
Day One |
Day One |
|
Test Audio/LAN/CTI Connectivity |
Day One |
Day One |
|
Test Recording |
Day One |
Day One |
|
Install Client Applications (if any) |
Day Two |
Day Two |
|
Wrap Up Loose Ends |
Day Two |
Day Two |
|
Conduct Basic Admin & User Training |
Day Two |
Day Two |
|
Project Management | |||
Post-Installation QA Period |
Conclusion of Onsite Visit |
14 Days After Visit |
This period allows for user testing and addressing any issues not uncovered during the installation. |